Privacy Policy

1. Introduction

Dental Super Solutions ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, address, phone number, and email address
• Date of birth and age information
• Superannuation fund details and balance information
• Dental health information and treatment requirements
• Current dentist information
• Financial information related to treatment costs
• Medical certificates and supporting documentation
• Communication preferences and contact history

2.2 Sensitive Information

We may collect sensitive information including health information about your dental condition and medical history. We will only collect this information with your explicit consent and where necessary for our services.

2.3 Website Information

When you visit our website, we may collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral sources and search terms
• Cookies and similar tracking technologies

3. How We Collect Information

We collect personal information through:

• Online forms on our website
• Phone conversations and consultations
• Email correspondence
• Documentation you provide (medical certificates, superannuation statements)
• Third parties (with your consent) such as dental clinics, medical practitioners, or superannuation funds
• Publicly available sources where relevant to our services

4. How We Use Your Information

We use your personal information for the following purposes:

• Assessing your eligibility for compassionate superannuation release
• Facilitating the ATO application process
• Connecting you with appropriate dental clinics
• Providing customer support and responding to inquiries
• Processing payments and managing financial transactions
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Marketing our services (with your consent)

5. Information Sharing and Disclosure

We may share your personal information with:

• Australian Taxation Office (ATO): For compassionate release applications
• Dental Clinics: To facilitate treatment arrangements
• Medical Practitioners: For required documentation
• Superannuation Funds: To process release applications
• Service Providers: Who assist in delivering our services (under strict confidentiality agreements)
• Legal Advisors: For legal compliance and advice
• Law Enforcement: Where required by law

6. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure and regular security updates
• Access controls and staff training on privacy obligations
• Regular security audits and monitoring
• Secure destruction of documents when no longer required

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Generally, we retain records for 7 years after the completion of services, in line with Australian tax and business record requirements.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Complaints: Make a complaint about our handling of your information
• Withdrawal: Withdraw consent for non-essential processing
• Notification: Be notified of data breaches that may cause serious harm

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements

You can manage cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through our website or by email. The current version will always be available on our website with the last updated date.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

13. Privacy Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or Australian privacy law, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):