1. Agreement to Terms
By accessing or using Dental Super Solutions' services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
2. Description of Services
Dental Super Solutions provides guidance and assistance services to help eligible individuals:
- Navigate the ATO compassionate release of superannuation process
- Obtain required medical and dental documentation
- Connect with approved dental clinics across Australia
- Access support throughout the application process
Important: We are not a licensed financial advisor, tax agent, or medical provider. We provide guidance services only.
3. Eligibility and Requirements
3.1 Client Eligibility
To use our services, you must:
- Be at least 18 years of age
- Be an Australian resident with eligible superannuation funds
- Have a genuine medical need for dental treatment
- Provide accurate and complete information
- Meet ATO requirements for compassionate release
3.2 Documentation Requirements
You agree to provide all necessary documentation including:
- Valid identification documents
- Medical certificates from registered practitioners
- Dental treatment quotes and plans
- Superannuation fund statements
- Any other documents reasonably requested
4. Service Fees and Payment
4.1 Service Fees
Our service fees will be clearly disclosed before you engage our services. Fees may include:
- Application assistance fee
- Documentation support fee
- Commission from participating dental clinics
4.2 Payment Terms
- Fees are payable as agreed in your service agreement
- All fees are in Australian dollars (AUD) unless otherwise stated
- Payment methods include bank transfer, credit card, or other approved methods
- Late payment may result in service suspension
4.3 Refund Policy
Refunds may be available in certain circumstances in accordance with Australian Consumer Law. Please contact us to discuss refund requests.
5. Your Responsibilities
As a client, you agree to:
- Provide accurate and truthful information
- Respond promptly to requests for information or documentation
- Notify us immediately of any changes to your circumstances
- Comply with all ATO requirements and deadlines
- Pay fees as agreed and on time
- Use our services for legitimate purposes only
- Not engage in fraudulent or deceptive conduct
6. Our Responsibilities and Limitations
6.1 Service Standards
We will:
- Provide services with reasonable care and skill
- Maintain confidentiality of your personal information
- Assist with documentation and application processes
- Provide regular updates on application progress
6.2 Service Limitations
We cannot guarantee:
- ATO approval of your compassionate release application
- Specific timeframes for ATO processing
- Availability of preferred dental clinics or appointment times
- Specific treatment outcomes
7. Prohibited Uses
You may not use our services to:
- Submit false or misleading information
- Engage in fraudulent activity
- Violate any laws or regulations
- Interfere with our systems or other users
- Access services if you are not eligible
- Use our intellectual property without permission
8. Privacy and Confidentiality
Your privacy is governed by our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
9. Intellectual Property
All content on our website and in our services, including text, graphics, logos, and software, is owned by Dental Super Solutions or our licensors and is protected by Australian and international copyright laws.
10. Limitation of Liability
To the maximum extent permitted by Australian law:
- Our liability is limited to the re-supply of services or payment of the cost of re-supply
- We exclude liability for indirect, consequential, or special damages
- Our total liability to you will not exceed the fees paid for our services
- Nothing in these terms excludes guarantees under Australian Consumer Law
11. Australian Consumer Law
Our services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to:
- Cancel your service contract and obtain a refund
- Compensation for the drop in value below the price paid
You are also entitled to compensation for any reasonably foreseeable loss or damage from a failure in the service.
12. Termination
12.1 Termination by You
You may terminate our services at any time with written notice. Fees paid may not be refundable except as required by law.
12.2 Termination by Us
We may terminate services immediately if you:
- Breach these terms
- Provide false information
- Fail to pay fees
- Engage in prohibited conduct
13. Dispute Resolution
If you have a complaint or dispute:
- Contact us directly to resolve the matter
- If unresolved, you may contact relevant industry ombudsman or consumer protection agencies
- Legal proceedings must be commenced in Australian courts
14. Force Majeure
We are not liable for delays or failures in performance due to events beyond our reasonable control, including natural disasters, government actions, or technical failures.
15. Governing Law
These terms are governed by Australian law. Any disputes will be subject to the exclusive jurisdiction of Australian courts.
16. Changes to Terms
We may update these terms from time to time. Material changes will be notified through our website or by email. Continued use of our services constitutes acceptance of updated terms.
17. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
18. Contact Information
For questions about these Terms of Service, contact us:
Dental Super Solutions
Email: dentalsupersolutions@gmail.com
Phone: 0433 717 493
These terms constitute the entire agreement between you and Dental Super Solutions regarding the use of our services.